FAQ¶
I never used GARR Meet, how do I participate in a meeting?¶
The host user will tell you the URL of the room you can access as soon as the room is open. The event can be held on one of the systems of GARR Meet.On the same page of the meeting you will find links to access instructions.
I have connectivity issues¶
È possibile verificare la propria connessione di rete eseguendo test di banda su GARR SpeedTest .
I can’t hear and/or I can’t speak in the virtual room¶
Eseguire una chiamata di test cliccando qui se si tratta di una stanza Vconf
Is my browser supported?¶
All modern browsers with WebRTC and HTML5 support.
The technical requirements to participate in a virtual room meeting are described in the following sections:
What’s the maximum duration for a meeting?¶
12 hours is the longest slot allowed for a virtual room reservation.
The virtual room link is not accessible¶
L’aula virtuale sarà disponibile solo all’orario esatti indicato in fase di prenotazione, prima di quel momento la stanza risulterà chiusa.
What are the costs to participate a meeting by phone on AudioConf?¶
The phone numbers associated to the GARR Meet service are fixed line numbers with 06 prefix (Rome). The call costs are therefore the normal costs foreseen in the user’s price plan for a normal call to the Rome area
Error 1002 on BlueMeet. What does it mean?¶
Error 1002 is a WebRTC error indicating that it is impossible to establish a websocket connection. The causes may be multiple but the most frequent is the incorrect assignment of permissions for the use of audio/video devices by the browser.This page shows how to grant webcam permission: https://u.garr.it/bbbsharewebcam
Mac users can follow this guide: https://u.garr.it/MacBBBMediaPermissions
For more information, see the BigBlueButton documentation: https://u.garr.it/BBBwebRTCerrors